Businesses have traditionally valued customer feedback. For various reasons, good complaint management is crucial. The most reasonable explanation is that dealing with client complaints is essential to customer service. Many businesses use complaint data for far more than merely responding to complainants. Such data can indicate issues with service delivery, allowing the company to enhance its operations. Increased coordination in financial firms enables risk and compliance professionals to go one step further and harness complaint information for insights and forecasts in their respective areas.

Why Use Complaints Management Software?

Phone calls, website pages, emails, and social media offer a way to file a complaint. However, what happens after that? How would customers keep informed? What steps do you take to ensure that the issue is resolved? How will you avoid future complaints?

Whereas spreadsheets are a popular approach to collecting data, problems occur when you wish to connect with the client or have numerous team members working on complaints:

  • How can you tell whether another individual is focusing on a complaint?
  • Are emails to and from the consumer recorded on the database, or are you required to scan email folders frequently?
  • Do you employ a team of individuals who must simultaneously work on many complaints?

If you have questioned any of the following questions yourself, it might be time to look into adopting complaint management software, particularly when you and your staff need help to keep pace with who is doing what.

Here is Why You Should Use Complaints Management Software

Several businesses have learned that employing a software program is the most effective approach to monitor complaints from reporting to a solution. Since complaints are so critical, having a software solution helps you establish your procedure and focus on keeping your clients satisfied and safe while protecting your business and withstanding.

Predict360’s Complaints Management Solution

Predict360’s Issues and Complaints Management Solution provides first, second and third lines of defense the ability to manage more quickly and efficiently, track, collect evidence and collaborate on all compliance-related tasks, activities, issues, and complaints in real-time. Managers are provided with a holistic and real-time view of all compliance issues and tasks across the organization by site, business unit, and regulation. Key features include:

  • Dynamic Dashboards with configurable views and segmentation
  • Trend analysis to uncover complaints and issues insights
  • Follow-up and resolution tracking for individual complaints
  • Audit trails for enhanced accountability
  • Progress tracking to monitor investigations and follow-up actions
  • External complaint forms that auto-route to your compliance team and relevant stakeholders
  • Priority ratings and automated notifications for critical information


About 360factors, Inc.

360factors empowers organizations to accelerate profitability, innovation, and productivity by predicting risks and streamlining compliance. Predict360, its flagship software product, is an AI-powered Risk and Compliance Intelligence Platform that anticipates and mitigates risks while facilitating regulatory compliance. Predict360 integrates regulations and obligations, compliance management, risks and controls, audits and assessments, policies and procedures, and training in a single cloud-based SaaS platform based on artificial intelligence to provide predictive analytics and unique insights for predicting risks and streamlining compliance. 360factors is the exclusively endorsed solution provider for compliance management by the American Bankers Association (ABA). Visit for more information.

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