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HOW THE FULL-GROWN QUALITY COMPANY DELIVERS SUPERIOR PERFORMANCE AND CUSTOMER BONDING

By:

Enrique R. Suarez


International Management Consultant & Professor
Master of Education & International Development


Harvard University
suarezenrique@yahoo.com - http://www.wix.com/suarezenrique/delta

In the full-grown organization executives have a systems view of their organization. They see interrelationships, not things. They manage things and lead people. Change is a mosaic of processes, methods, materials, equipment, work environment and people. The shifting, understood patterns of change are controlled using statistical theory and other quality tools. Controlled not because someone in upper management is atop all the processes and information, but because:

Customers and their requirements are known;

Processes translating those requirements into action are well defined, understood by all, and improving;

Self control and management by fact result from having stable processes (under statistical control), systems, institutionalized key measures; and

Improvement is continuous--everyone is included and focused on the customer. You can read the rest of this article in the below link:

Superior Performance Link

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