GenAI is no longer the toy in the corner of the executive suite. It has moved into core work. Organizations now use it to draft reports, summarize policies, support coding, speed onboarding, improve customer interactions, and process document heavy workflows at scale. The promise is obvious, but the results less so.
That gap between promise and payoff is where many leadership teams get stuck. They buy AI tools before they define outcomes. They launch pilots before they set guardrails. They let ev
