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Traditionally seen as an upholder of stability, the insurance industry is transforming. As the world struggles with extraordinary challenges, from global pandemics to financial crises, the role of risk and compliance in insurance is not just about following regulations anymore. It's about strategic growth. With the right approach, insurance regulatory compliance can be a mechanism for innovation and expansion.

Role of Risk and Compliance Function for Strategic Growth

In the decade following the gl

The capacity to address customer complaints successfully is an essential component of the company's customer service approach. Complaints communicate insightful input and the opportunity to fix problems, raise customer happiness, and create lasting connections. It takes a proactive strategy, transparent procedures, and an organization-wide customer-centric mentality to improve a company's capacity to manage complaints.

This article highlights essential tactics and procedures to improve an organi