Dear Global Risk Community member,
When it comes to managing the customer relationship, a powerful strategy is needed to effectively deal many different situations in order to retain business and improve customer loyalty.
One such situation is handling an over-limit transaction case. When this happens, many bank’s strategy is to blanket decline any over-limit transaction at the point of sale, even if their customer has a history of good payment behavior. This blanket treatment is often a poor
This is a transcript of our interview with John McMahon, C&R Thought Leader at FICO
You can watch the original video interview here
Boris:
Dear Global Risk Community member,
With today’s economy impacting so many businesses and consumers, collection volume will increase exponentially in the future, making it difficult for organizations to reach the optimal point of operation for their business and portfolio. Strategies that are created from gut instinct will only work for a short amount of time before becoming sub-optimal due to changing conditions. In order to address this, it’s important to balance regulations, costs, demand, an
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