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Dear Global Risk Community member,

When it comes to managing the customer relationship, a powerful strategy is needed to effectively deal many different situations in order to retain business and improve customer loyalty.

One such situation is handling an over-limit transaction case. When this happens, many bank’s strategy is to blanket decline any over-limit transaction at the point of sale, even if their customer has a history of good payment behavior. This blanket treatment is often a poor

Dear Global Risk Community member,

With today’s economy impacting so many businesses and consumers, collection volume will increase exponentially in the future, making it difficult for organizations to reach the optimal point of operation for their business and portfolio. Strategies that are created from gut instinct will only work for a short amount of time before becoming sub-optimal due to changing conditions. In order to address this, it’s important to balance regulations, costs, demand, an

There are scammers out there targeting conference exhibitors and attendee. What are they looking for? Credit card numbers, money wires and personal information that they can use to steal identities. One of the ways that scammers get this information is by using invitation or list scams. Basically, if you are registered for a conference, speaking at a conference, a conference vendor or just “in the business”, you might get an email…or several emails…that invite you to a conference or offer to sel

If you have a contactless card, you might have worries about skimming. A contactless card or “frictionless” or “tap and go” is a card that has technology in it that allows payment over secure wireless like Apple Pay, Android Pay etc. Basically, this is where a criminal literally digitally pickpockets you by scanning things like your debit card or passport. What’s scary about this is that anyone can get an app for their phone that will allow them to skim. Is there protection for this? Maybe.

But b

Social Security numbers and credit card numbers are not the only types of data that hackers are after. Now, they are looking at frequent flyer accounts, and they are stealing reward miles, and then selling them online.

How do Hackers Steal Frequent Flyer Miles?

As with other types of ID theft, hackers use info that they have illegally obtained to access frequent flyer accounts. With more data breaches happening than ever before, hundreds of millions of records are exposed, and thus, hackers have g

When is the last time you checked your credit report? If it has been more than a year, you can get a free one. The issue is, however, is how to really understand it. Here’s some information about obtaining and reading your credit report.

Obtaining Your Free Credit Report

Based on US law, everyone is entitled to look at their credit report from all three major credit reporting agencies. If you want to look at more than that, you can pay a fee. This law dates back to 2003, and all three major bureau

Cyber criminals are constantly trying to stay one step ahead of the good guys, and there is now another scam out there that you should know about: synthetic identity theft. Basically, the criminals take information from someone, and then make up the rest. They also often use fake Social Security numbers, called CPNs, or “credit profile numbers,” or names.

This type of identity theft shows us that our credit system is more vulnerable than we might think. Basically, it is easy to create a credit fi

Many FIs are looking to SMB lending as a source of growth, but at the same time mindful of credit risk that can increase if the loans are made with hasty underwriting. Sageworks, a financial information company that offers portfolio risk software, was just awarded the Innovation Award for Business Lending due to the company's headway into automating SMB lending processes while offering to benchmark, global cash flow analysis and other functionalities that allow FIs to quickly and accurately meas

You might not think about this, but identity thieves really want your child’s Social Security number. If they get this number, they can do a lot, including buying a car, renting an apartment, opening a credit card account, or getting a mortgage. The Social Security numbers of children are great for the bad guys for several reasons:

• Generally, children have a clean record
• Crooks can use these numbers to obtain credit
• Kids usually don’t check out their credit reports until they go to college or buy a

marcus evans will host the 4^th Edition CECL Methodologies, Implementation & Reporting Conference on June 11-13, 2018 in New York. This conference will give financial institutions a critical insight into the best strategies to hone their CECL implementations methodologies. You will deepen your knowledge of the modeling challenges, improve your strategies for CECL scenario development and tailoring models for different asset classes. Delegates will have the opportunity to consider the challenges o

What is a credit freeze? It’s an action you take to lock down your credit report. A lender can’t see your score, which means your Social Security number and credit rating is useless to them. In other words, they can’t tell if you are risky or not.

When an identity thief can access your ID aka Social Security number, they can also create credit in your name. However, if your credit file is frozen, the bad guys can’t access it any longer. With a credit freeze, your credit file is inaccessible.

To ge

You might be shocked to know that when Social Security numbers were first given in the 1930s, the intention was never to use them as a form of identification. However, most of us use our Social Security numbers all of the time, from doing transactions at the bank to visiting our doctor’s office.

You need your SSN to apply for jobs, to open credit cards, and even to marry the love of your life. Since we use this number of often, what happens if you lose your card, it gets stolen or it’s leaked in

A new study was just released by the National Association for Information Destruction. What did it find? Astonishingly, about 40% of all digital devices that are found on the second-hand market had personal information left on them. These include tablets, mobile phones, and hard drives.

The market for second hand items is large, and it’s a good way to find a decent mobile device or computer for a good price. However, many times, people don’t take the time to make sure all their personal informati

The October anniversary of the liability shift has passed, and anniversaries are an excellent time to look back on progress…this is no exception. The U.S. EMV migration plan was set four years ago as a way to fight card fraud and to protect both consumers and merchants.

Back in the day, we had one choice when we wanted to purchase something, and that was cold, hard cash. However, a few decades ago, people began using credit cards for everyday purchases instead of for only big ticket items, such a

Two thousand credit card payment terminals stand to become infected with malware called Trinity point of sales.

Ten million credit cards were stolen by hackers, called Fin6, who may end up scoring $400 million. The cards were stolen from retail and hospitality businesses. If each card sells for $21 on secret carder shops, you can see how the hackers will rake in hundreds of millions of dollars.

As you may know, the U.S. is gradually switching over to chip cards. But it will be a while—a very long

Interview with Daniel Damon, Managing Director, Loan Capital Markets, US Bank

A number of new challenges and issues affecting leveraged finance have recently emerged. The continued pressure of the Interagency Guidance means institutions are concerned of falling foul of the regulators. In addition, the current market trends of rising interest rates and falling oil prices have heavily impacted the creation and funding of leveraged loans, making it harder and harder to manage them in the current reg

Yes, believe it or not, you CAN get by in life with a wallet that just has a little cash, a store card or two, one to two credit cards and your ID. Unless you absolutely need your insurance card or Social Security card, leave those items at home.

For years now, wallets have been on the market that you can stuff everything into, save for the kitchen sink. This doesn’t mean you must carry a ridiculous bulging wallet everywhere you go.

Now you may not mind having to dig through your wallet for five m

Identity thieves are after children’s Social Security numbers. With this number, a thief can do so many things like open a credit card account and rent an apartment. Kids’ SSNs have great appeal to crooks because:

• A child’s record is usually very clean.
• This means fertile opportunities for new credit lines.
• Kids usually don’t check their credit reports and thus the fraud can go undetected for years.

Parents should consider putting a freeze on their kids’ credit. Simply getting the credit monitored w

This week I worked with Gemalto, as part of Gemalto’s #ChipAwayAtFraud campaign. I was tasked with using my “chip” card when making a bunch of every day purchases like getting coffee and shopping. Gemalto, one of the world’s leaders in digital security, wanted a real-world take on the EMV card experience, which includes the security benefits EMV cards presents. You know EMV; it’s the “chip” credit card that, by now, you should have.

Here’s what I learned:

A significant portion of the retailers I f

As part of Gemalto’s #ChipAwayAtFraud campaign, I’m being tasked with numerous tasks, some tacky, some essential to living. Gemalto, one of the world’s leaders in digital security, wants a real-world take on the EMV card experience. Which includes the security benefits EMV cards presents. You know EMV; it’s the “chip” credit card that by now, you should have. EMV by the way stands for Euro/MasterCard/Visa. The Euro part essentially means that’s where the card was first deployed.

If you don’t have