Insurance customers know the friction well. They wait to talk to someone about a claim, repeat their policy details on every channel, and call again just to check a simple status.
The problem is not that the answers are hard to find. It is that most support tools can only talk about the next step, not actually do it. Older automation answers questions, while AI agents can understand a request, pull up the right information, follow the rules, take permitted actions, and hand off to a human when ne
