dealer auditing (1)

Audits are the building blocks of improvement for businesses that continuously work in the direction of streamlining customer experience. Simply put, auditing routines provide a definitive overview of gaps in a service structure. Sometimes, OEMs spend entire days reviewing the performance of dealers while serving their end customers.

However, these traditional means of service auditing don’t quite amount to any benefit for manufacturers or dealers. First of all, the process of reviewing audit rep

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