thinking (2)

As non-banks enter the financial services marketplace through innovative payment and banking offerings, it is vital for the financial services industry to establish design thinking and innovation as an underpinning of their business model to incentivize the customer loyalty necessary to regain competitive advantage in banking.


Christopher Whitlock, Vice President, Executive Creative Director at Fidelity Investments recently spoke with marcus evans about key topics to be discussed at their upcomi

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Note: This was posted on my blog a couple of months ago, but I just joined here, and I think the message still applies...

The Issue

If you've heard me speak at a conference oranother event recently, you likely heard me say that in many important areas no one can predict the future.
So if you don't know whatwill happen, how can you prepare for it? The solution to this dilemma is that you don't have to predict future events in order to prepare for them.
We have a recent example with the Eyjafjallajo
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