Northwestern Mutual’s Digital Transformation: Redesigning IT
Source:
MIT-CISR
Author(s): Sebastian, Ina, Beath, Cynthia M., Ross, Jeanne W.
Type: Working Paper
Topics: Design/Management of the IT Unit, IT-based Business Transformation
Date: 2017-10-26
Abstract: While in 2017 Northwestern Mutual had been in business for 160 years, management believed that success in the digital economy would require delivering digital products and services to extend the value that customers were receiving from the compa
