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CHICAGO, IL: Kleiner, who began his leadership role at American Modern in 2016, to hold plenary keynote session on “The Strategic Value of Claims for an Insurance Company”.

From artificial intelligence to drones and mobile communications methods, advances in technology are presenting insurance carriers with new possibilities for operational efficiency, the provision of seamless customer experiences and delivery of highly personalized and relevant products.

In this race to innovate, a key battle-gr

TORONTO: Leading Canadian insurers to share strategies for exceeding customer expectations in exclusive webinar, April 3^rd, 10am CDT

In-step with global trends, the Canadian insurance industry is witnessing a rapid shift towards customer-centricity. In this setting, the need to understand exactly what customers want, and to then effectively deliver on this vision, from quote to claim, has never been so vital. But for legacy carriers jostling for space with the new breeds of agile start-ups and d

Designed to recognize genuine, truly innovative and meaningful approaches to excellence in the North American insurance arena, the Insurance Nexus Awards 2019 will be presented at an exclusive ceremony being held in Chicago on September 12^th, 2019.

Given the depth and pace of innovation taking place within the insurance industry, Insurance Nexus decided it is crucial to put a spotlight on the achievements of the insurance carriers, leaders and brokers driving lasting change and demonstrating exce

Customer service has recently taken a central focus for insurance carriers. The exploits of digitally-native InsurTechs such as Metromile and Lemonade have demonstrated the appeal that personalized, seamless product offerings can create. In a 2019 Insurance Nexus survey, a majority of respondents felt that the customer experience would see the greatest impact from the implementation of AI.

Yet, while 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer

From day-to-day operations, to the very relationship between insurers and policy-holders, it is no exaggeration to say that connected insurance represents the biggest potential for transformation that insurance has witnessed since the invention of the computer. See, for example, the ability of an insurance carrier to react to live data, in real time, and prevent a loss from occurring. From simply mitigating the effects of a loss, they now become partners in risk-prevention.

The current focus on c

With 2018 witnessing unprecedented advances in the investment and deployment of artificial intelligence within the insurance industry, Insurance Nexus is delighted to announce that the Insurance AI and Analytics USA Summit will return to Chicago for a sixth time in 2019, welcoming more than 450 senior attendees to the Renaissance Chicago Downtown Hotel, May 2-3.

Featuring an agenda designed to tackle the biggest challenges and opportunities in AI and advanced analytics, Insurance AI and Analytics

Did you miss the live webinar?

Get the webinar recording - “Powering The Bionic Underwriter Of The Future”

In this webinar, you’ll get exclusive insights from:

• Susan Fallon, Global Head of Commercial Property, Zurich

• Alexandrina Scorbureanu, Group Head of Projects & Overarching Activities, ERGO

• Janthana Kaenprakhamroy, CEO/Founder, Tapoly

Listen back to pick up tips, tricks and pointers on:

• Leverage New Technologies, Tools And Techniques: Get to grips with the latest tools available to enhance the unde

‘Innovation’ in insurance is no longer a luxury, it is a necessity. But to remain competitive, operationally efficient and to provide modern customers and clients with what they want, innovation demands time and dedicated resources. 

AXA, Generali, Tranquilidade and Aite Group will join Insurance Nexus for a live webinar, to discuss how leaders in innovation are both creating and implementing successful innovation strategies through the delivery of multiple initiatives across various product line

Insurance carriers are busy building organization-wide strategies to create innovative products, leverage technology effectively and deliver real customer value – something that takes a lot of time, effort and inspiration. According to a 2018 survey of more than 400 insurance executives conducted by Insurance Nexus, 77% of North American carriers invested in AI and machine learning in 2018 (an increase on 70% the previous year), with 85% anticipating this to increase further in 2019 (up from 68%

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return.

With the majority of insurance executives believing that customer experience will see the big

It is generally accepted that for insurance to match the majority of customer-facing industries in terms of customer service, omnichannel engagement and personalized products, insurers must undertake a series of radical organizational and technological transformations.

Of course, to effectively acquire customers, offer them personalized products and seamless service requires careful analysis of data from which insights can be drawn. However, the chief challenge to insurers’ effective use of anal

For too long, insurance carriers have tended to push what they have been able to produce, rather than respond to what customers have actually wanted. But things are changing. Agile start-ups and innovative insurers have demonstrated that customers are responding to products and services that match their lifestyles and inspire engagement. The imperative is on insurers to act now.

To get to the bottom of what is driving change in how insurance products are developed and targeted, Insurance Nexus su

LONDON, UK: Insurance Nexus announces 2019 dates for world-renowned conference series focussing on transformation and technological advances for senior leaders in the insurance industry.

The insurance industry is undergoing dramatic and unprecedented changes. In recent years, data has proliferated, customer expectations have skyrocketed and technology has rapidly evolved; and so far, insurance companies are grappling with greater competition, increased regulation and the need for more investment.

Although an often-overused term, there can be no doubt that insurance is facing significant disruption. Data is more abundant than ever, yet in many cases is unstructured, disparate and, well, very big. Customers now demand seamless, omnichannel and personalized service and with a shortage of technical expertise hitting every industry, leveraging the availability of data and the potential of technology is proving difficult.

What’s more, as first-movers begin to reap the rewards of integrating adv

Understanding AI is non-negotiable for insurance carriers. Out of the entire spectrum of technology that have the potential to affect the insurance industry, the consensus is growing that AI is likely to have the biggest impact. The industry certainly believes this; insurance carriers’ investments in AI are increasing year-on-year, with the trend is set to continue, at least into 2019. And with good reason; Accenture’s Future Workforce Survey recently found that insurance companies that commit t

CHICAGO: Senior claims executives from leading insurance companies will participate in a live and free webinar hosted by Insurance Nexus, exploring whether AI can be the solution for efficient, hyper-personalized claims at scale.

As insurance’s ‘moment of truth’, the claims process is often regarded as the ‘face’ of insurance; the majority of customers’ interactions with their insurance carrier are when they are making a claim and so it is essential for carriers to make this process as easy, eff

When asked the question “do you believe that AI is transforming the insurance industry”, 94% of respondents to a 2018 study by Insurance Nexus, agreed that this is the case. Accordingly, the same survey concluded that 75% of European insurance carriers are currently investing in AI, with 64% of their Canadian counterparts the same. In respect of carriers’ drive to effectively utilize AI, Insurance Nexus are holding a webinar on Wednesday, November 14^th; “Turbocharge Tech Transformation: Integrat

LONDON, UK: Insurance Nexus are developing a comprehensive report into the state of play of connected claims and the technologies currently transforming the insurance business. As a precursor to this, they are holding a survey of global insurance professionals to gauge their thoughts, opinions and predictions on the current state of the industry.

The report will contain full statistics from the survey, as well as exclusive business cases exploring computer vision, straight-through-processing and

CHICAGO: After receiving an unprecedented number of nominations from across the insurance industry, the finalists of the Insurance Innovation Awards 2018 have been revealed, Insurance Nexus have announced.

As recent research conducted by Insurance Nexus demonstrates, insurance is undergoing dramatic and industry-wide transformation. 96% of the (over 500) senior executives interviewed agreed with the statement that “carriers must transform their operations significantly to meet the needs of custo

With the auto insurance industry currently experiencing its most seismic shift since it began more than 100 years ago, we had the opportunity to speak with Aparajithan Rajendran, Solutions Architect for Next Generation Telematics at Honda to gain insights on the best methods for operationalizing data to increase tactical level solutions, establishing a UBI program, the future of car insurance, and much more.

Advice for Automotive Professionals: Estabilishing a UBI Program

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