profound (1)

A full-grown organization is customer-driven. Because it is customer driven, it is organized to discharge the processes that meet customer requirements. Processes that meet customer requirements are at the organization's core; the organization is organized around them. This is possible because:

  • Customer unique requirements are understood, including setting up the price that the customer can afford, quality assurance, and  timely delivery of products and services;
  • Processes have owners, and they ha
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