Blog

Written by:

Mark Weinberger, Global Chairman and CEO, EY

Source:

World Economic Forum

As you read this article, you’re one of over 3 billion people connected to the internet right now. That’s nearly half of the people on Earth. Some of these people are shopping, catching up with friends, or, like you, reading the World Economic Forum’s Agenda. Others are managing global supply chains, responding to customer service requests, or building an app that’s going to change the world. As a CEO, I know that

A full-grown organization is customer-driven. Because it is customer driven, it is organized to discharge the processes that meet customer requirements. Processes that meet customer requirements are at the organization's core; the organization is organized around them. This is possible because:

• Customer unique requirements are understood, including setting up the price that the customer can afford, quality assurance, and  timely delivery of products and services;
• Processes have owners, and they ha