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Execution has become the new watchword in Boardrooms.  As organizations fail to effectively implement strategies, the importance of execution has risen to the forefront. Essentially, the first step in resolving these dysfunctions is to understand how the inherent traits of an organization influence and even determine each individual’s behavior. Organizations must also understand how collective behavior affects company performance.

The idiosyncratic characteristics of an organization can be codifi

A full-grown organization is customer-driven. Because it is customer driven, it is organized to discharge the processes that meet customer requirements. Processes that meet customer requirements are at the organization's core; the organization is organized around them. This is possible because:

• Customer unique requirements are understood, including setting up the price that the customer can afford, quality assurance, and  timely delivery of products and services;
• Processes have owners, and they ha