Nowadays, sales reps who get to close the sale are those sales reps who get to discover the customer’s real problems. With life getting 
more hectic and people always on the rush, customers only prefer to spend more on the phone with sales teams who “gets it.” These are the sales reps who do not only get to discover the customer’s real problem but also get to help them problem-solve in new ways.
Yet, a great number of salespersons miss closing the sale and reaching their quotas. In fact, in 2018,
