service operation (1)

Editor's Note:  Take a look at our featured best practice, Design Thinking - Poster (printable in A0, A1, A2) (1-page PDF document).  Design Thinking poster gives a detailed description of a Design Thinking process.  It is great as introduction to design thinking, an overview of a possible design thinking project, encouraging innovation and design thinking.  Poster presents some typical tools for design thinking: Problem [read more]

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Service is a complex, multi-tiered process involving a number of

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