Organizations often discover operational risk the hard way. A critical release fails. Customer data is exposed. A key platform goes dark during peak load. Postmortems follow. Dashboards are revised. But the core issue remains: the signals were there—they just were not connected to anything meaningful.
Most Risk Management metrics focus on symptoms. Incident counts. Escalation volume. SLA breaches. But those indicators arrive after the damage is done. Effective governance requires a shift upstrea
