nps (2)

Customer experiences are increasingly shared online and the relevance of NPS has been growing. The Net Promoter Score (NPS) framework is a widely recognized metric designed to measure customer loyalty and predict organizational success. Created by Fred Reichheld of Bain & Company and Satmetrix, NPS stands out for its simplicity and straightforward methodology.

The core of NPS lies in a single survey question: "How likely is it that you would recommend our company/product/service to a friend or co

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Technological innovation and intensifying competition are forcing leaders to rethink how they use Key Performance Indicators (KPIs) to manage and direct organizations.  Digitization has reinforced the importance of Key Performance Indicators not only in enhancing employee performance but driving the overall organizational productivity.

The role of KPIs is becoming more dynamic.  KPIs are getting demonstrably flexible, smarter, and valuable in achieving strategic advantage.  Leading technology-dri

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