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With 2018 witnessing unprecedented advances in the investment and deployment of artificial intelligence within the insurance industry, Insurance Nexus is delighted to announce that the Insurance AI and Analytics USA Summit will return to Chicago for a sixth time in 2019, welcoming more than 450 senior attendees to the Renaissance Chicago Downtown Hotel, May 2-3.

Featuring an agenda designed to tackle the biggest challenges and opportunities in AI and advanced analytics, Insurance AI and Analytics

Did you miss the live webinar?

Get the webinar recording - “Powering The Bionic Underwriter Of The Future”

In this webinar, you’ll get exclusive insights from:

• Susan Fallon, Global Head of Commercial Property, Zurich

• Alexandrina Scorbureanu, Group Head of Projects & Overarching Activities, ERGO

• Janthana Kaenprakhamroy, CEO/Founder, Tapoly

Listen back to pick up tips, tricks and pointers on:

• Leverage New Technologies, Tools And Techniques: Get to grips with the latest tools available to enhance the unde

‘Innovation’ in insurance is no longer a luxury, it is a necessity. But to remain competitive, operationally efficient and to provide modern customers and clients with what they want, innovation demands time and dedicated resources. 

AXA, Generali, Tranquilidade and Aite Group will join Insurance Nexus for a live webinar, to discuss how leaders in innovation are both creating and implementing successful innovation strategies through the delivery of multiple initiatives across various product line

Insurance carriers are busy building organization-wide strategies to create innovative products, leverage technology effectively and deliver real customer value – something that takes a lot of time, effort and inspiration. According to a 2018 survey of more than 400 insurance executives conducted by Insurance Nexus, 77% of North American carriers invested in AI and machine learning in 2018 (an increase on 70% the previous year), with 85% anticipating this to increase further in 2019 (up from 68%

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return.

With the majority of insurance executives believing that customer experience will see the big

It is generally accepted that for insurance to match the majority of customer-facing industries in terms of customer service, omnichannel engagement and personalized products, insurers must undertake a series of radical organizational and technological transformations.

Of course, to effectively acquire customers, offer them personalized products and seamless service requires careful analysis of data from which insights can be drawn. However, the chief challenge to insurers’ effective use of anal

For too long, insurance carriers have tended to push what they have been able to produce, rather than respond to what customers have actually wanted. But things are changing. Agile start-ups and innovative insurers have demonstrated that customers are responding to products and services that match their lifestyles and inspire engagement. The imperative is on insurers to act now.

To get to the bottom of what is driving change in how insurance products are developed and targeted, Insurance Nexus su

LONDON, UK: Insurance Nexus announces 2019 dates for world-renowned conference series focussing on transformation and technological advances for senior leaders in the insurance industry.

The insurance industry is undergoing dramatic and unprecedented changes. In recent years, data has proliferated, customer expectations have skyrocketed and technology has rapidly evolved; and so far, insurance companies are grappling with greater competition, increased regulation and the need for more investment.

Although an often-overused term, there can be no doubt that insurance is facing significant disruption. Data is more abundant than ever, yet in many cases is unstructured, disparate and, well, very big. Customers now demand seamless, omnichannel and personalized service and with a shortage of technical expertise hitting every industry, leveraging the availability of data and the potential of technology is proving difficult.

What’s more, as first-movers begin to reap the rewards of integrating adv

Understanding AI is non-negotiable for insurance carriers. Out of the entire spectrum of technology that have the potential to affect the insurance industry, the consensus is growing that AI is likely to have the biggest impact. The industry certainly believes this; insurance carriers’ investments in AI are increasing year-on-year, with the trend is set to continue, at least into 2019. And with good reason; Accenture’s Future Workforce Survey recently found that insurance companies that commit t

CHICAGO: Senior claims executives from leading insurance companies will participate in a live and free webinar hosted by Insurance Nexus, exploring whether AI can be the solution for efficient, hyper-personalized claims at scale.

As insurance’s ‘moment of truth’, the claims process is often regarded as the ‘face’ of insurance; the majority of customers’ interactions with their insurance carrier are when they are making a claim and so it is essential for carriers to make this process as easy, eff

According to Michael Henderson, Corporate Anthropologist on Oscar Trimboli’s Deep Listening Podcast, people in the western world like threes because we like balance.

We like Low, Medium and High. We like the Three Little Pigs and Goldilocks and the Three Bears.

We also like it when a salesperson stops at three when telling us about the wonders of their product. Trust and desire builds to three and starts to wane above three. As in, “Why does she need to keep listing stuff? Is there something not g

In late September, Facebook announced that it had discovered a breach in its network that had exposed the personal data of nearly 50 million users to hackers.

The hackers exploited a feature in Facebook’s code to gain access to user accounts, potentially enabling them to take control of them. The breach was the largest in Facebook’s fourteen years of existence.

The fallout Facebook is facing from this breach is the latest example of the see-through economy at work. Since September 27, Facebook’s m

When asked the question “do you believe that AI is transforming the insurance industry”, 94% of respondents to a 2018 study by Insurance Nexus, agreed that this is the case. Accordingly, the same survey concluded that 75% of European insurance carriers are currently investing in AI, with 64% of their Canadian counterparts the same. In respect of carriers’ drive to effectively utilize AI, Insurance Nexus are holding a webinar on Wednesday, November 14^th; “Turbocharge Tech Transformation: Integrat

LONDON, UK: Insurance Nexus are developing a comprehensive report into the state of play of connected claims and the technologies currently transforming the insurance business. As a precursor to this, they are holding a survey of global insurance professionals to gauge their thoughts, opinions and predictions on the current state of the industry.

The report will contain full statistics from the survey, as well as exclusive business cases exploring computer vision, straight-through-processing and

Bedtime data stories are telling stories about data with data.

Have you ever asked yourself, “Why bedtime stories?”. Maybe you grew up with them and you have kept up the tradition. Maybe you understand they are good for your child’s development, in particular their vocabulary, comprehension and the development of their creative brains. If so, you would be right as evidenced in this research published in the journal Pediatrics.

However, there is more to it than their personal development. You are a

Those of you that know your maths know that an S-Curve can have an exponential portion to its curve but it can’t BE an exponential curve. However, I recently came across a diagram showing a series of S-curves overlaying an exponential curve which to me portrayed something very different to seeing either in isolation. It was in this post by Tim Urban The AI Revolution: The Road to Superintelligence.

CHICAGO: After receiving an unprecedented number of nominations from across the insurance industry, the finalists of the Insurance Innovation Awards 2018 have been revealed, Insurance Nexus have announced.

As recent research conducted by Insurance Nexus demonstrates, insurance is undergoing dramatic and industry-wide transformation. 96% of the (over 500) senior executives interviewed agreed with the statement that “carriers must transform their operations significantly to meet the needs of custo

There are data miners and then there is data mindset. The former are the people and/or their tools that do the digging through the numbers. The latter is about a whole lot more. 

Last week I blogged about how to help people believe the numbers. This week I am going a big step further talking about four different types of data mindsets and the implications for decision making in an organisation (see figure).   

                                                                                 Data Mi

Decisions are all about emotion, however, numbers are so very important. At the end of the day if the bank balance is zero, no amount of emotion is going to change that. 
When it comes to numbers and decision making there are essentially three positions people take.