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Businesses have traditionally valued customer feedback. For various reasons, good complaint management is crucial. The most reasonable explanation is that dealing with client complaints is essential to customer service. Many businesses use complaint data for far more than merely responding to complainants. Such data can indicate issues with service delivery, allowing the company to enhance its operations. Increased coordination in financial firms enables risk and compliance professionals to go o
Editor's Note: If you are interested in becoming an expert on Innovation Management, take a look at Flevy's Innovation Management Frameworks offering here. This is a curated collection of best practice frameworks based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. By learning and applying these concepts, you can stay ahead of the curve. Full details here.
When new technology and rivals disrupt markets, many incumbent businesses struggl
Nancy Duarte
September 21, 2022
Source:
MIT SLOAN
MANAGEMENT REVIEW
As employees of a communication company, everyone on our team feels extra pressure to be a strong communicator. How well we actually listen to what clients tell us determines whether they think we can help them transform.
The truth is, we haven’t been consistently good at this. When two of my senior employees came to me a few years ago and said, “Nancy, we have a listening problem here at Duarte,” I wasn’t shocke
Effective risk management is a top issue for any firm, and the pandemic has highlighted the need to promote a culture of adaptive risk management and implement efficient controls. Risk Control Self Assessment (RCSA) is a method that enterprises may use to identify and analyze operational risks that may jeopardize corporate goals. It is widely used by financial institutions, banks, and businesses. So, what are the advantages of this method, and which Risk Control Self Assessment Software would be
Hello Global Risk Community member,
Maintaining your ERP, CRM and HCM system security is an ongoing process.
Join Fastpath on Thursday November 3rd at 11 AM ET for a webinar where we will share 50 practical security tips delivered rapid-fire and designed for organizations to start improving their security immediately. We will also review principles for good security moving forward.
In this webinar we will review tips such as:
- Specific security settings
- Improving security via setup
- Process
If you are going to fully operationalise your Risk Appetite Statement (RAS) you need to go mental. Developing Mental Models is what I am talking about. Let me explain.
Over the past month I have suggested you need to: support your teams by documenting the organisation’s appetite for risk; guide their decision making by reviewing and improving policies, frameworks and procedures to reflect appetite for risk; and working with your teams to discuss how to apply the RAS in decision making.
Now you can
What Was Covid Really About? Triggering A Multi-Trillion Dollar Global Debt Crisis. “Ramping up an Imperialist Strategy”?
Covid, Capitalism, Friedrich Engels and Boris Johnson
Compliance management is the practice of ensuring that personnel and activities within the business are following applicable laws, rules, and requirements. Governments, regulatory and industrial groups, and workers' unions are among the institutions that impose requirements.
Noncompliance frequently results in severe penalties and interruption. Organizations utilize written processes and rules, as well as audits and (in certain situations) enforcement, to assure compliance.
Compliance management
"The World ESG Summit" is happening in Dubai.
Checkout the details :
(THE WORLD ENVIRONMENT, SOCIAL & GOVERNANCE SUMMIT)
“Leading the future through Environmentally Sustainable Growth”
21st – 23rd February 2023
Dubai, UAE.
SUMMIT OVERVIEW
Today businesses are dedicating most of their Research & Development (R&D) to creating ways of introducing perpetuity perfectly in alignment with Sustainability. The subject promises a balance between the right approach to investing in ways reflecting industr
Engaging on political policy requires courage when it goes against industry dogma.
Andrew Winston, Elizabeth Doty, and Thomas Lyon
October 24, 2022
MIT SLOAN
MANAGEMENT REVIEW
The business world is increasingly and genuinely inspired by the idea of building more sustainable businesses. Organizations are motivated by pressure from their employees, their customers, their investors, other stakeholders, and their own values — as well as growing clarity about the opportunities (and require
The Dark Origins of the Davos Great Reset
Global Research, October 25, 2022
Important to understand is that there is not one single new or original idea in Klaus Schwab’s so-called Great Reset agenda for the world. Nor is his Fourth Industrial Revolution agenda his or his claim to having invented the notion of Stakeholder Capitalism a product of Schwab.
Klaus Schwab is little more than a slick PR agent for a global technocratic agenda, a corporatist unity of corp
Editor's Note: If you are interested in becoming an expert on Human Resource Management (HRM), take a look at Flevy's Human Resource Management (HRM) Frameworks offering here. This is a curated collection of best practice frameworks based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. By learning and applying these concepts, you can stay ahead of the curve. Full details here.
Diversity and Inclusion are 2 interdependent concepts. Never
Research shows that lateral mobility offers a win-win for employee satisfaction and employer performance.
October 17, 2022
Source:
MITSLOAN
Management Review
In a tight labor market, companies are in trouble when career growth opportunities within the organization are misaligned with the needs of employees.
According to Pew Center Research data, more than 60% of U.S. employees who quit their jobs in the past year cited a lack of career advancement opportunities as a leading reason
Conflicts, downturns, disasters, and pandemics place businesses in hazardous situations marked by low turnover, stagnant growth, unemployment, and even bankruptcy.
Frequently, these circumstances arise without knowledge. It is challenging to guide organizations through challenging circumstances and to predict the effects and severity of crises.
Financial planners and CFOs seek to address these situations, but they are frequently uncertain about what would work in the short term and what should
The long-standing serial and parallel connectors on computers have almost entirely been supplanted by the industry standard known as Universal Serial Bus. Nowadays, practically every computer has a USB port. It is typically used to connect output devices, such speakers or a printer, or input devices, like a keyboard or mouse.
This page describes what USB is, how it functions, and what advantages and disadvantages it has in comparison to alternative connection methods.
Describe USB
A "plug and p
Enterprise Risk Management (ERM) is the act of recognizing and systematically managing probable occurrences that pose risks to accomplishing strategic goals or prospects for strategic advantage.
The evaluation of important risks and the execution of appropriate risk solutions are the essential pillars of ERM. Tolerance or acceptance of risk; termination or avoidance of risk; risk sharing or transfer via policy, a partnership, or other agreement; and risk mitigation or reduction through internal p
