With most Transformation initiatives people gradually revert back to their old habits of doing things. Sustainable Change Management necessitates 4 key processes:
- Chartering—defining the scope, rationale, and team for the change initiative.
- Learning—testing and refining ideas before a full-blown execution of the initiative.
- Mobilizing—using symbols and metaphors to engage people and gain their buy-in for the change program.
- Realigning—redefining the roles and responsibilities and managing performan