This is a transcription of our Interview with Helen Fanucci, a Digital Transformation Sales Leader at Microsoft. You can watch the original video interview here or tune in to the podcast episode here, iTunes, Spotify and other podcast apps by searching "Risk Management Show"
Boris: Hello ladies and gentlemen and welcome to out interview with Helen Fanucci.
Helen is a Digital Transformation Sales Leader, Team Builder and Strategic Thinker at Microsoft. She is also an Educational Counselor for M
Most organizations aren’t ready to deliver great Customer Experiences across all channels. Many of them have invested heavily in conventional methods of doing business, backed by in person or over-the-phone customer experience. This has led to creation of siloed operational structures within companies, where each silo operates individually.
