I recently had one of the most cathartic conversations of my career. It was with a senior internal advisor who is now in audit but has held all kinds of roles in the organisation so he gets what support functions do, why they do it and, much to his chagrin, how they do it.
The organisation in question is doing something that many organisations do, changing from A to B after they changed from B to A say five years ago after changing five years before from A to B, you get the picture. In this case





