Do you think of your board as your customer? You probably do. If you don’t this might give you some food for thought:

In his book EMERGENT, Stephen Scott Johnson talks about the old ways of building a relationship with your customer and the new, EMERGENT ways. His focus is heavily on co-creation. It’s more partnering than servicing.

A board and executive are operating in partnership. That means there should be a lot more co-creation than reporting. In EMERGENT, Johnson provides a long list of the

Do you ever use the same password over and over again for different accounts? If so, you are not alone. However, this is quite dangerous. It’s best to use a different, unique password for each account, and to make it easier, you should use a password manager.

According to surveys, people understand that they should use unique passwords, and more than half of people get stressed out due to passwords. Furthermore, about 2/3rds of people said that they had forgotten a password or that a password iss

Zero to $50M – A Roadmap of the Key Stages, and How to Win at Each Stage

The Securities and Exchange Commission charged Theranos Inc., its founder and CEO Elizabeth Holmes, and its former President Ramesh Balwani with raising more than $700 million from investors through an elaborate fraud in which they made false statements about the company’s technology, business, and financial performance. 

The way I look at it, the board was either in on the Theranos scandal, or they weren’t aware of what was going on. Either way, the board was not performing their moral and legal

This month, Tiger Brands, the major food conglomerate in South Africa, is entangled in a major scandal. 950 have fallen ill and 180 people have died from listeriosis, which makes this the biggest food-borne illness outbreak in history.

In the unraveling of this scandal, I see a proof point for two growing trends:

First, enterprise risk management, although a relatively new industry and discipline, is globalizing. In the U.S., companies like Chipotle and Wells Fargo fail to tie their scandals to th

marcus evans will host the Innovation in Insurance Pricing Conference on May 23-24, 2018 in New York. This conference will give insurance firms a critical insight and the practical expertise to innovate their pricing techniques within their personal lines. Delegates will understand how to enhance their data analytics and leverage big data to augment the quality and efficiency of current pricing strategies, in order to out price their competitors. You will develop your strategy to align insurance

Competition and Business Strategy in
Historical Perspective -Harvard Business
School Note

I taught this course at IFAG, Lyon, France, back in 2009 as part of a Fourth Generation Management course (the Deming Philosophy of Management) to national (French) and international students from all over the world.

This course presented a nice summary of competition and business strategy in historical perspective so that the students can understand the evolution of business and management ideas that shaped

Last week my blog was about the need to tap into board experience. Today I write about how boards need to be asked the right questions to provide their experience, to lead. Executive teams should ask their boards quite explicitly:

• About Risk – What risks do they see with the strategy? What emerging risks to the organisation do they see from their experience outside of the boardroom.

• About Opportunity – What opportunities do they see to improve the strategy? What opportunities do they see that the

Have you ever thought about how a data breach could affect you personally? What about your business? Either way, it can be devastating. Fortunately, there are ways that you can protect your personal or business data, and it’s easier than you think. Don’t assume that protecting yourself is impossible just because big corporations get hit with data breaches all of the time. There are things you can do to get protected.

• All of your important accounts should use two-factor authentication. This helps

Challenges to the Not-for-Profit Organizations: Lessons from the Delta Model.

Singapore's Case-study

Click on the link below to see the entire PP presentations:

Part 1: The Delta Model as Applied to Not-for-Profit Organizations

DeltaModel_NonProfit_1.pdf

Part 2: Singapore Fundamentals and the Role of the Economic Development Board (EDB) in Making Singapore one of the most Advanced Economies in the world

Singapore_EDB_64.pdf

Upon request, I will send you the complete training program (electronic and non

A little while ago, during the WEF 2018 event we were curious. We wanted to know what the WEF Global Risk Report would look like if it was displayed on the VirtueSpark GRC Platform. Since what they call risk interrelation is a fundamental design aspect of our platform, we had expected it to look similar. So we set up a blank instance, tweaked some style aspects, adjusted the impact and likelihood dimensions and filled it with the data of the 2018, 2017 and 2014 reports.

Next to that I am pleased

It is certain that having the right experience is one thing, but getting the most of it is another. Especially when it comes to boards. Each board member needs to fulfil their fiduciary duties; however, reliance needs to be placed on individual board members with specific skill sets. And along the way, there are challenges that need to be overcome:

• Politics – Light or heavy, there is always politics. People come with agendas. Knowing those agendas and appreciating the threats and opportunities th

There are many ways that you or a small business could get caught up in a social media disaster. Can you think of any off the top of your head? If you are like most of us, probably not. Here are 14 ways that you could be in danger:

1. A Terrible Online Reputation – Do you keep a watchful eye on you or your business’ Facebook page? Are people posting to it? Are your staff? Even things that seem good-natured at first can be taken the wrong way by friends or potential customers.
2. Racy Images or Text – If

This past weekend, companies started responding to consumer backlash for working with the National Rifle Association. Corporations like the First National Bank of Omaha, Delta, Hertz, and MetLife are ending discount programs with the NRA.

Before this pushback, NRA membership granted consumers access to a broad range of discounts, from special rates on auto insurance policies to cheaper flights when you booked through the NRA’s website.

But after the mass school shooting at a Parkland, Florida high

If you are a business owner, you might be concerned about employee theft. If you aren’t concerned, perhaps you should be.

There are a number of ways that an employee can steal:

• Embezzlement money, inventory or materials
• Skimming – Diverting funds
• Stealing business opportunities, data or trade secrets
• Fraudulent disbursements like check tampering or billing schemes
• Larceny – absolute theft

It might surprise you to find out that employees who steal are not usually new employees. Instead, they are those w