I am reminded time and again, in organisation after organisation, of the tendency to take a basic product or service and over complicate it until it’s “broken”. And if you want examples, look no further than support functions in organisations. Whether they be finance, procurement, risk or records management. Unless you have pro-actively resisted the temptation, every end user will tell you, “the system is over complicated”.
If your system is over complicated, your challenge to engage with and ben