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Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as the services and products they need.

What do we mean by a platform? In short, a platform seeks to provide an experience that adds value to the user experience beyond a list of services and products. A good platform also increases long- term customer engagement by adding new features and experiences

Marketplace Interview:

Let’s face it. Complexity is a fact of life in financial services. Mergers and acquisitions, organizational changes, and service offerings across multiple locations result in a maze of disparate and disconnected applications and platforms.

In this environment, radical action is needed to lower maintenance costs, improve operational efficiency and improve customer satisfaction. Rationalization today is mandatory to simplify and improve the way that financial institutions organize their daily busin

In his book, The Black Swan: The Impact of the Highly Improbable, Nassim Nicholas Taleb defines “Black Swans” as random and rare events that underlie our lives and business, are nearly impossible to predict and have a huge impact when they materialize. According to Taleb, “Black Swans being unpredictable, we need to adjust to their existence, rather than naively try to predict them.”

In the past several years, many large-scale events (similar in nature to Black Swans) have manifested and changed

Currently, there is no public transparency around the trading volume that occurs off exchange. FINRA CEO Rick Ketchum has publicly stated that “dark pools” have raised significant concerns among investors who are trying to understand them better and the trading that occurs on them.

Given this context and the fact that more and more ATSs seem to be emerging, we thought it would be useful to help define the different types of ATS, clarify the advantages/ disadvantages and highlight some of the key

Cost reduction has become a strategic driver for businesses. As a result, tech-savvy CFOs are becoming the popular choice to lead technology investment decisions.

But this paradigm shift in the CIO landscape presents additional complexities and ultimately does more harm than good. Enterprise IT run as a cost centre rather than an ‘enabler’ struggles to provide sustainable competitiveness and stifles growth and innovation. So, what do CIOs need to do to reclaim more power over IT strategy and deci

On 27^th February 2014, the National Aeronautics and Space Association (NASA), in a joint mission with the Japan Aerospace Exploration Agency (JAXA) , launched the Global Precipitation Measurement Core, a satellite based observatory designed to provide next generation observations of global snow and rainfall.

 The parallels between space exploration and risk management are many and varied, and a mission designed to track precipitation and increase the predictability of global weather patterns is e

Choosing the right areas to audit based on risk, or scoping, is the most important aspect of an audit management program. ERM provides five steps to ensure your audit program is truly risk based. The key to adding value in the internal audit process is to first determine where the biggest contributors are to the business success, also known as a risk based approach. Too often internal audits get scheduled based on a rotational basis, gut feelings or suspicions or orders from management.

1. Scoping b