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Most people think of Risk Management in terms of finance, insurance and business. In healthcare, Risk Management seeks out errors with the potential to cause human harm. Risk Management consists of identifying, evaluating, and controlling the risk of these potential errors through a variety of quality control measures that become your medical practices’ Quality Control Plan. Risk Management is defined in ISO 14971 as the “systematic application of management policies, procedures, and practices t

I’m sure you’re familiar with the game “Two Truths and a Lie.” If not, here’s how it is played; one person states three facts, and another person must guess which one of these three is a lie. Ready?

1. An investment firm attracted over $28 billion in five years using an investment strategy developed by a 20-year-old intern.
2. This investment firm was recently fined $35 million by the SEC for defrauding investors and presenting fabricated financial performance statistics to clients.
3. News of the firm’s fr

What is Dignity?

Dr. Deming’s work can answer this question of what is dignity using moral philosophy of management as part of the science of management. There is a vision of human dignity that is foundational to his work. Deming understood that the inherent dignity of human nature is honored when it is possible for people to make a contribution of intrinsic value to the common good. What Deming calls "pride in workmanship" satisfies a deep human need to be really and effectually of service to th

If you want to be rich,
be generous.
If you want to be smart,
be simple.
If you want to be strong,
be kind.

Whatever you
are looking for
is inside of you.

You are missing nothing. You have everything.
The only problem is, you don’t know that.

All the things that we think
are important
will one day turn around
and become
unimportant.

Don’t let another day go by
without being touched
by the magic inside you.

What are the questions
that will lead to clarity about what it
means

In his book “Capital in the Twenty-First Century”, the French economist Thomas Piketty gives a stunning demonstration of how capital has become concentrated in the hands of a few and grown faster than the economy, except during the 30 years of post-war growth. This trend has inevitably made the rich even richer and caused the inequality gap to widen. Labour has thus become a casualty of capital. Piketty is fascinating. I had the occasion to be a modest participant at his side in a discussion at

Dear ladies and gentlemen,

My name is Michel Klompmaker and I am the Managing Director of the Risk & Compliance Platform Europe.

Hereby I would like to welcome all who are interested in the field of Risk & Compliance to visit our website. This is an interactive website where we upload whitepapers, top stories (interviews and in-depth articles) and blogs about all aspects related to Risk & Compliance.

You can see the website here: Risk & Compliance Platform Europe

We will also be organizing events, s

The year 2014 has come and nearly gone, and it’s clear that enterprise risk management will not go quietly into the night. Following a 2013 that saw Edward Snowden NSA leaks, a Carnival Cruise line generator fire, and Target’s credit card heist (to name only a signature few), this year has proven to be no slouch: FINRA has disciplined thousands of companies with over $34 million in fines, Home Depot and Sony fell victim to IT security threats, and GM issued one of the largest recalls in automake

E-commerce sites, banking institutions, crypto-currency trading platforms, ride sharing applications, and virtually all financial products are subject to soberingly high rates of fraud. The internet paved the way for a new wave of technology applications that greatly improved the speed and efficiency of business to consumer interactions. Unfortunately, this significant reduction in friction has introduced one complexity: high rates of fraud due to the inability for businesses to verify users.

BUSINESS STRATEGY EXECUTIVE EDUCATION PROGRAM

REINVENTING YOUR BUSINESS STRATEGY: PUTTING CUSTOMERS BEFORE PRODUCTS

Using MIT's Revolutionary Delta Model to Change your Strategic Thinking, Identify New Sources of Revenue, and Transform your Organization

Enrique R. Suarez

International Business Strategy and Management Consultant/Professor

Harvard Innovation Lab Student Advisor, Harvard University

European Commission Research & Innovation Independent Expert

Master of Education & International Develo

A full-grown organization is customer-driven. Because it is customer driven, it is organized to discharge the processes that meet customer requirements. Processes that meet customer requirements are at the organization's core; the organization is organized around them. This is possible because:

• Customer unique requirements are understood, including setting up the price that the customer can afford, quality assurance, and  timely delivery of products and services;
• Processes have owners, and they ha

Good morning...

I am currently looking for a good KRI and Control Monitoring Plan. Does anyone have any samples and methodology that I could utilise for the purposes of my work?

All help will be very much appreciated.

Many thanks, Kind regards, John

In the full-grown organization executives have a systems view of their organization. They see interrelationships, not things. They manage things and lead people. Change is a mosaic of processes, methods, materials, equipment, work environment and people. The shifting, understood patterns of change are controlled using statistical theory and other quality tools. Controlled not because someone in upper management is atop all the processes and information, but because:

• · Customers and their requirem

In the last year alone, FINRA has disciplined more than 1,000 companies and individual investment advisors with over $34 million in penalties over failure to meet enterprise risk management requirements.

FINRA, the Financial Industry Regulatory Authority, is dedicated to investor protection and market integrity through effective and efficient regulation of the securities industry. A key focus has been due diligence on third parties, which covers warehouses, banks and RIAs.

Specifically, FINRA has

Who Is the Customer?

This is a very central question. The most obvious answer is that the customer is the one who pays. The relevance of this answer is evident, since it identifies who is directly responsible for generating our economic benefits. Therefore, we have to include the buyer as a critical element of our customer base. However, often we shouldn’t stop there, because the customers of our customer, is either as important as, or even more important than, the buyer. We need to relate to tha

Aggregate Metrics need to be supplemented with Granular Metrics

The popular wisdom today is that the success of a business can be managed by focusing on several key top-line variables. While these averages are helpful, our research has shown that the true performance drivers can only be identified by de-averaged granular metrics. The challenge then is to isolate these detailed metrics, measure the concentrations of cost, revenue and profitability, and learn how to harness these underlying perform

Wealth management is increasingly seen as a profitable new arena for non-wealth firms. While technology companies are the obvious candidates to branch into the wealth management space, media companies that are known for their print journalism are showing signs of taking the lead. Will print journalism, seen by many as a rapidly declining industry, sustain the move into wealth and gain the status of a regulated advisor?

Both technology and print journalism have loyal customer bases and strong bran

Risk management has been transformed beyond recognition in the past few years. The regulatory wave unleashed by the 2008 financial crisis has created a need for a new layer of operations for implementations of these legal requirements. Most banks are already improving their operations by throwing teams at the ‘deep end’ of run-the-bank and change-the-bank functions. I believe they should be diving deeper.

The increased consumption of budgets for regulatory projects demonstrates that operations co

How to Really Link Strategy with Execution

Most companies implicitly execute as if they were pursuing a Best Product commodity strategy. No degree of competent execution can save them from this never-ending treadmill. The core processes of the company need to be aligned to the chosen strategy in order to make progress against their strategic agenda and avoid a commodity-like outcome. The Delta Model identifies the core processes of the business and provides a guide for how they need to function d

The key elements of The Delta Model include:

 A New Set of Strategic Positionings

Three distinct positions can all lead to outperforming your industry over the long term:

The System Lock-In and Total Customer Solutions options offer new ways to compete that deviate substantially from conventional "be

Enrique R. Suarez

Master of Education & International Development

Harvard University

Business Strategy & Management Consultant/Professor

Harvard Innovation Lab Entrepreneurial Student Advisor

www.wix.com/suarezenrique/delta - suarezenrique@yahoo.com

"“PUTTING CUSTOMERS BEFORE PRODUCTS”

The Delta Model is a new organizing framework that was developed by Dean Wilde and Arnoldo Hax of the MIT/Sloan School of Management, to help managers in the articulation and implementation of effective corporate and bu